Heidi is a capable general-purpose scribe that technically supports behavioral health formats. JotPsych is built exclusively for BH, which shows up in the note quality, the billing tools, and the price for a solo PMHNP or psychiatrist.
Every dimension that matters for a PMHNP or psychiatrist in private practice. Updated May 2026.
| Feature | JotPsych | Heidi Health |
|---|---|---|
| BH-specific design | Purpose-built for BH Clinical advisory board of 20+ behavioral health professionals. Every note section built for mental health workflows. | General medicine BH is one specialty among many. Templates work but require editing for psychiatric nuance. |
| Note formats | 70+ BH note sections DAP, SOAP, BIRP, EMDR, Treatment Plans, Psychiatric Intake, Risk Assessments, Progress Notes. | 200+ general templates SOAP, DAP, BIRP, EMDR, Psychiatric Intake, Risk Assessments supported. Broad but not psychiatry-tuned. |
| HIPAA compliance + BAA | Included at $53–$135/mo Signed BAA on every paid plan. No upsell required. | Paid plans only SOC 2 Type II, ISO 27001, HIPAA-compliant terms on Clinician plan ($150/mo). Free tier carries no BAA, restricting HIPAA-compliant US clinical use. |
| CPT code support | Yes, all paid plans CPT suggestions matched to session length and type. Audit-ready formatting included. | No CPT support ICD-10 and SNOMED only. AI coding locked to Enterprise custom pricing. No CPT on $150/mo Clinician plan. |
| Audit-ready formatting | BH audit standards Formatted for BH insurance panels, payer scrutiny, and supervisor review requirements. | General medical record HIPAA-compliant documentation, but not formatted to BH payer or panel audit conventions. |
| Adaptive style learning | Yes Learns your clinical voice and documentation preferences over time. | No Does not learn individual documentation style. Notes stay generic across sessions. |
| Pricing (solo clinician) | $53–$135/mo BAA, CPT codes, and full BH toolkit included at base price. | $150/mo Clinician (annual) Free tier (10 Pro Actions/mo) available. Evidence Plus at $40/mo. Clinician at $150/mo billed annually, higher monthly. |
| Free tier or trial | Free trial, no credit card | Free tier + 14-day trial Perpetual free tier with unlimited transcription but only 10 Pro Actions/mo. No credit card for free tier. |
| Transcription reliability | BH-tuned Trained on psychiatric and therapy language and clinical terminology. | Mixed user reports Multiple reports of complete transcription failures requiring manual note reconstruction. Patient speech sometimes missed entirely in therapy sessions. |
| RCM / billing tools | Yes | No No RCM, billing workflow, or audit support features on any standard plan. |
| Language support | Major BH languages | 110+ languages Industry-leading multilingual support. Strong for immigrant patient populations. |
| Mobile app | iOS and Android | iOS and Android Offline mode supported. |
| EHR push integration | Available BH-specific EHR partners. | Practice/Enterprise only Not included at $150/mo Clinician plan. Requires custom pricing. |
| Clinical decision support | BH-focused | Evidence Plus feature Real-time DSM/ICD criteria, BMJ Best Practice, NICE guidelines, HealthPathways. Requires Evidence Plus plan ($40/mo) or Clinician plan. |
| Trustpilot rating | Strong | 3.4 / 5 465 reviews as of May 2026. Below average for a clinical documentation tool. |
| Setup time | ~5 minutes | Fast Free tier starts immediately. No credit card required. |
Heidi Health is a capable general-purpose ambient scribe that technically supports BH note formats (SOAP, DAP, BIRP, EMDR) and is HIPAA-compliant with a BAA on paid plans. But for a PMHNP or psychiatrist in private practice, the product falls short in three concrete ways: no CPT code support or billing and audit tools, no adaptive learning of clinical voice or psychiatric documentation style, and a documented pattern of transcription failures and heavy editing requirements on complex multi-problem psychiatric encounters.
The $150/mo Clinician plan also costs $61/mo more than JotPsych Solo ($53–$135/mo
Positive and negative, sourced from public reviews. We include both so you can evaluate honestly.
"Sometimes Heidi stuffs up and no transcript is made of a consultation. This is unacceptable, as the whole consultation needs to be typed from memory after the fact."
Mark Ruff, Trustpilot (via Mentalyc review article)"There were more than one occasion, the patient's version was not transcribed at all."
Reviewer "AP," Trustpilot (via Mentalyc review article)"For a small part time private practice it works great and it gets all the appropriate information."
Therapist reviewer (via web review aggregation, Mentalyc)Heidi Health Trustpilot aggregate: 3.4/5 from 465 reviews as of May 2026. Positive and negative quotes included for a balanced view.
For a solo PMHNP or psychiatrist who needs CPT codes and a signed BAA, the relevant comparison is JotPsych Pro ($135/mo) vs. Heidi Clinician ($150/mo annual). JotPsych wins by $61/mo ($732/yr) with more BH-specific functionality.
Heidi Health pricing verified May 2026 from public documentation at heidihealth.com/en-us/pricing. BAA requires Practice or Enterprise custom pricing. CPT coding available at Enterprise only.
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